Privacy Policy

Effective Date: August 12, 2025

At Kimberly Hicks Counseling, PLLC, I value your trust and am committed to protecting your privacy. This policy explains how I collect, use, and safeguard the personal information you share through this website.

Information I Collect

When you use my contact form, I may collect your name, email address, and phone number so I can respond to your inquiry. I do not collect any sensitive health information through this website form.

How I Use Your Information

Your information is used only to:

• Respond to your messages
   
• Provide information about my counseling services
   
• Schedule consultation call or appointments if requested
   

I will never sell or share your personal information with third parties, unless required by law.

When Information May Be Shared by Law

I may share your information only if required or allowed by law, including:

• With your written permission to release information.
   
• To prevent serious harm to you or others if there is a credible threat.
   
• When there is suspected abuse or neglect of a child, elder, or vulnerable adult, as required by mandated reporting laws.
   
• If ordered by a court or required for legal proceedings.
   
• As necessary for billing or insurance purposes (only the minimum required information will be shared).

How Your Information is Protected

I use secure, HIPAA-compliant tools to store and manage your information when it is transferred into my scheduling or clinical systems. While I take care to protect your information, please note that messages sent through the website contact form or email are not encrypted and may not be fully secure.

Not for Emergencies

This website and contact form are not monitored 24/7 and should not be used for crisis situations.
If you are in crisis, please call or text 988, or go to your nearest emergency department.

Changes to This Policy

This policy may be updated from time to time. Any changes will be posted here with a new effective date.

If you have questions about this Privacy Policy, please contact me at:
📧 KimberlyHicks@KimberlyHicksCounseling.com
📍 Kimberly Hicks Counseling, PLLC telehealth, Maine